Customer Survey

Your Name: *

Your Address: *

1. When I called in to Mortensen Custom Plumbing, the customer service representative who answered my call was:

A. Friendly and helpful.

B. Average.

C. Clearly having a bad day.

Comments?

2. My technician was:

A. On time.

B. Late but I was called.

C. Late and didn’t call.

Comments?

3. My technician informed me of the service condition…

A. In a helpful way.

B. Didn’t really explain much.

C. Was rude or mumbled something.

Comments?

4. Upon explanation of the problem, my technician offered me:

A. Repair only option.

B. An “upgrade” option.

C. A “replacement” option.

D. A maintenance agreement.

E. Nothing was offered. Only an invoice and that was it.

Comments?

5. The charges were explained to me:

A. In detail.

B. No explanation was needed.

C. Questions I had were not answered well.

Comments?

6. My service problem was completed and…

A. It works great.

B. It works, but a mess was left.

C. The service problem was NOT fixed.

Comments?

7. Overall, my experience with the recent service from Mortensen Custom Plumbing I had was…

A. Just great.

B. About average.

C. Lacking in professionalism.

D. So poor I’m considering changing companies.

Comments?

“I’d had this plumbing problem for a while but kept putting it off. I’m so glad I called Mortensen Custom Plumbing. You were on time, fixed the problem, and were actually polite and professional too! Thanks again.”

“You folks are the best! From the phone call, to the service appointment, I felt like my needs were being taken care of every step of the way… and they were too! I’ll happily recommend you. Many thanks.”

“To be honest, I was a little hesitant to call since I didn’t know anything about your company. Now that I’ve used you, there’s no need to shop for another plumbing company! Thanks for being a caring professional.”

“I asked around about plumbers and kept hearing your name. I went with their recommendation and am glad I did! You were everything just as I hoped and expected!”

“The job was done right, on time, for the agreed price… and you even cleaned up! What else can I say? I’m impressed.”

“I’ve used you for years but just wanted to drop you a line to say how much I appreciate your caring, professional concern. It is a real pleasure to have a service pro you can trust! I tell all my friends about you too. Thanks again.”

“You know, it’s not so easy to find a service company who’s on time, pleasant, fair, and good at their job. You’re ‘all of the above’ and I truly appreciate it.”

“Your Company is great. Thanks for doing everything just as promised on my recent call. It’s nice to know we have a plumbing company we can depend on.”

“You were late, rude, and smelled bad. Your truck was parked in the yard and the radio was left blaring. After you flooded my house, a family of snakes moved into my basement and we had to move.” (Sorry, we just wanted to see if you’d read this far! If any of this really happened, please call us at once!)

OPTIONAL: Put in your own testimonial here:

An e-mail address to send your coupon: *